Exclusive Liverpool Chauffeur Company FAQs

1. What is a chauffeur service?

A chauffeur service provides professional drivers who transport clients in luxury vehicles, ensuring comfort, safety, and a premium travel experience.

2. How does a chauffeur differ from a regular driver?

While both transport passengers, a chauffeur offers a higher level of service, including professionalism, discretion, and attention to detail, often in luxury vehicles.

3. What types of vehicles are available in your fleet?

Our fleet includes luxury sedans, SUVs, and executive vans from top brands like Mercedes-Benz, BMW, and Audi.

4. How do I book a chauffeur service?

You can book our services through our website's booking form, by phone, or via email. Advance bookings are recommended to ensure availability.

5. What are your service areas?

We primarily serve Liverpool and the surrounding regions but can accommodate requests for longer journeys across the UK upon arrangement.

6. Are your chauffeurs licensed and insured?

Yes, all our chauffeurs are fully licensed, insured, and have undergone thorough background checks.

7. Can I request a specific chauffeur?

Subject to availability, we will do our best to accommodate requests for specific chauffeurs.

8. Do you offer airport transfers?

Yes, we provide airport transfer services to and from major airports, including Liverpool John Lennon Airport and Manchester Airport.

9. How do you handle flight delays or early arrivals?

We monitor flight statuses in real-time to adjust pickup times accordingly, ensuring your chauffeur is ready when you arrive.

10. Is there a waiting time charge at the airport?

We offer a complimentary waiting period of 60 minutes after your flight lands. Beyond that, additional waiting time charges may apply.

11. Can I make multiple stops during my journey?

Yes, multiple stops can be arranged. Please inform us in advance to ensure proper scheduling and pricing.

12. Do you provide child seats?

Child seats are available upon request. Please specify your needs when booking.

13. Are your services available 24/7?

Yes, our chauffeur services are available around the clock, every day of the year.

14. How far in advance should I book?

While we accept last-minute bookings, we recommend booking at least 24 hours in advance to guarantee availability.

15. What is your cancellation policy?

Cancellations made more than 48 hours before the scheduled service incur no charge. Cancellations within 48 hours may be subject to a fee.

16. Do you offer services for special events?

Yes, we cater to weddings, corporate events, proms, and other special occasions.

17. Can I hire a chauffeur for a full day?

Absolutely. We offer hourly, half-day, and full-day packages to suit your needs.

18. Are refreshments provided in the vehicle?

Complimentary bottled water is provided. Additional refreshments can be arranged upon request.

19. Do your vehicles have Wi-Fi?

Yes, most of our vehicles are equipped with Wi-Fi for your convenience. If you need Wi-Fi please make us aware whilst booking and we will make sure we send a suitable vehicle

20. How are your chauffeurs trained?

Our chauffeurs undergo rigorous training in defensive driving, customer service, and local area knowledge.

21. What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and cash payments.

22. Is gratuity included in the fare?

Gratuity is not included and is left to your discretion.

23. Can I make special requests for my journey?

Yes, we strive to accommodate special requests. Please inform us in advance to make the necessary arrangements.

24. Are pets allowed in the vehicles?

Pets are welcome upon prior notification. We may require them to be in appropriate carriers.

25. Do you offer corporate accounts?

Yes, we provide corporate accounts with tailored billing options for businesses.

26. How do you ensure passenger safety?

Safety is our top priority. Our vehicles are regularly maintained, and our chauffeurs adhere to all traffic regulations and safety protocols.

27. Can I choose the route for my journey?

Certainly. While our chauffeurs are knowledgeable about the best routes, we welcome your preferences.

28. What measures are in place for COVID-19?

We follow strict hygiene protocols, including regular vehicle sanitization and providing hand sanitizers in all vehicles.

29. Do you offer tours of Liverpool?

Yes, we offer personalised city tours highlighting Liverpool's landmarks and attractions.

30. Is smoking allowed in the vehicles?

No, all our vehicles are strictly non-smoking to maintain a clean environment.

31. How do I contact my chauffeur upon arrival?

Your chauffeur will contact you via phone or text upon arrival. They will also display a sign with your name at the designated meeting point.

32. What happens if I can't locate my chauffeur?

If you're unable to find your chauffeur, please call our support line at 07817237979 for immediate assistance.

33. Are your services available during holidays?

Yes, our services operate 365 days a year, including all public holidays.

34. Can I request a specific vehicle model?

We will do our best to accommodate specific vehicle requests based on availability.

35. Do you provide services outside of Liverpool?

Yes, we offer services throughout the UK. Please contact us to discuss your specific requirements.

36. How are your rates calculated?

Rates are based on factors such as vehicle type, duration of service, distance traveled, and any special requests.